Thank you for volunteering to Usher! Depending on the size and nature of the audience, Ushering can either be very busy and active, or slow without too much to do. Generally speaking, Thursday performances tend to be a bit slower, with Friday and Saturday night performances better attended. Because we never know from one performance to the next—we will plan for the “busy” scenario for all performances.
Ushers should arrive 45 minutes to an hour before the show. Pick up an Usher sticker at the Box Office table. Decide amongst the 3 of you who will be the floor Ushers (2) and who will be the Balcony Usher (1).
Initially, one Usher will stand at each door to the theatre (there are 2 doors). USHERS WILL MAKE SURE THAT NOBODY ENTERS THE THEATRE UNTIL THE DOORS HAVE BEEN DECLARED “OFFICIALLY” OPEN BY DEDE. This should happen approximately ½ hour before showtime, but Dede will be the one to decide. At that time, the Usher will open the theatre doors. The only exception to this is when there is someone in a wheelchair or crutches that needs extra time or assistance with their seat. The Usher will offer assistance to anyone with a special need to his or her seat (i.e. wheelchair, crutches). There is never a circumstance where a wheelchair or extra chair can be put in one of the floor aisles going down to the stage. If someone asks for that, the answer is “no”.
There is one seat in the back left corner of theatre that is wheelchair accessible. If there is more than one person in a wheelchair per show, we can accommodate that person in the back of the theatre, against the wall. The aisles need to remain clear.
The third Usher will be the BALCONY USHER and assist people with their seats in the balcony section. NOTE TO THE BALCONY USHER: when you arrive, make sure the balcony door is unlocked. You will need to get someone with a key (Dede or the janitor) to unlock it. In the event of a very small audience, Dede might elect not to open the balcony in which case you will re-direct audience members to find seats on the main floor.
After the initial wave of people enter the theatre, the Usher will enter the theatre and be generally available for assistance. On a busy night, this is the most important time. As more people arrive and it gets closer to showtime, the job of the Usher is to help people get settled, find seats and be generally available to problem solve or assist.
In the event that the Musical “sells out”, the Usher will make every effort to help people find seats and make sure that all available seats are being used. Once all available seats are occupied, there is an option of adding extra chairs along the back and side walls of the theatre—always leaving the aisles clear.
After the show, pick up any programs that found their way to the floor and recycle for the next performance.